Shipping policy

From our studio to your space, every step is handled with the care and precision your artwork deserves.

Orders placed before 2:00 PM (EST) on a business day will begin processing the same day. Orders placed after the cut-off time or on weekends/holidays will begin processing on the next business day.

Protection & Care


Packaging Your Art


At Vaelart, we treat every art piece with exceptional care, employing our trusted packaging methods to ensure your art remains safe during transit.

  • Cardboard Box

    Large, ready-to-hang art pieces are securely packed in a strong cardboard box, cushioned with ample padding to prevent any damage during the journey.

    Standard Protection

  • 🪵 Wooden Crate

    Smaller, ready-to-hang artworks receive VIP treatment in a sturdy wooden crate, ensuring everything is tightly secured and protected throughout its global journey. The crate is also sealed well to maintain integrity.

    Premium Security

  • Tube

    For unframed canvas pieces, we carefully roll them and place them inside a robust tube, reducing shipping costs and protecting the art, especially for larger sizes. This format allows you to easily have it stretched or framed locally.

    Flexible Format


Timeline


Production and Delivery Timeline


  • 5–7 Business Days

    Order Preparation Time

    Each piece is individually hand-painted by our talented artists, taking approximately 5-7 days. This process ensures you receive a unique artwork tailored to your preferences.

    During this time, you'll receive updates with photos and videos from the artist, allowing you to request adjustments in colors or details until you're completely satisfied.

  • 3–5 Business Days

    Shipping

    Delivery typically takes 3-5 days via trusted carriers like FedEx, DHL, or UPS. For special handling, we might use dedicated art shippers familiar with the nuances of transporting art.


Service Details


Global Delivery Services


  • US Delivery

    We deliver everywhere, or in any case all countries that our delivery companies operate in!

  • Shipping Costs

    Shipping is free of charge, regardless of your location, ensuring no hidden fees.

  • Safety and Insurance

    Every shipment is fully insured, giving you peace of mind that your art is protected against any transit damages without any additional cost.


Multiple Pieces


Ordering more than one piece? We aim to have all your items arrive simultaneously.

Special Requests


Gifting or Alternate Delivery Locations


Sending art as a gift or to a different address is seamless with us. Just provide the desired delivery address when placing your order, and we can coordinate with the recipient to arrange a convenient delivery time. If it's a surprise, we're here to keep it under wraps!

 White Glove Service Available


Fully Insured, Worry-Free Delivery

Every shipment includes comprehensive coverage at no additional cost, ensuring your artwork arrives in perfect condition.